Guest Services Associate at Ramblewild

The Opportunity
Ramblewild seeks a college student for a paid summer internship. This intern will work closely with our guest services and aerial park operations teams as a “front line” point of contact for all guest interactions.
Primary responsibilities include ensuring a positive experience before, during and after our guests’ outdoor adventure activities and programs. The intern will gain valuable customer relations and service skills in a dynamic environment at a company rooted in sustainability and created to generate social, environmental, and financial impact.

The Company
Ramblewild is a premier mission-driven Adventure Forest created to inspire learning & conservation through outdoor adventures. Set on 1,400 acres in the heart of the Berkshires (Lanesborough, MA), Ramblewild incorporates a tree to tree aerial park, nature trails, low ropes course, campground and a maple sugarbush. Our guests include local schools, colleges/universities, camps, companies, families and individuals. We employ four year-round staff members and make more than 20 seasonal hires. Ramblewild is a subsidiary of Feronia Forests, an award-winning Certified B-Corporation.

Desired Qualifications
We seek an outgoing and active individual who has strong interpersonal, communication and customer service skills and enjoys outdoor recreation. Applicants must: have a positive attitude; have the ability to interact with groups of all sizes and participants of varying ages and demographics; be physically capable of being on her/his feet for long hours; and have strong computer and phone skills. We will prioritize applicants with CPR certification, ropes skills and outdoor recreation/climbing experience. Interest in sustainability and retail or service industry experience are a plus.

Compensation & Application Instructions
The compensation will be $12+/hour (depending on experience) for 10 weeks of work (approximately 400 hours), starting in early June 2019. Hours of operation may vary. Work attire is outdoor professional with Ramblewild-issued uniform articles (such as branded T Shirts/Sweatshirts/Hats). Applications are due no later than February 28th. Interviews will be conducted between March 4 and 10. Applicants should include a resume and a cover letter explaining why they are interested in and qualified for the opportunity. Only students currently enrolled in college or a graduate program may apply.

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